Return Eligibility

You may request a return if:

The product is damaged or defective upon delivery.
You receive the wrong item.
The product is unused, unopened, and in its original packaging.

Return requests must be made within 7 days of receiving your order.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

Opened or used skincare products
Products damaged due to misuse
Items purchased during clearance or special promotions (unless damaged)

Refund Process

Once your returned item is received and inspected, eligible refunds will be processed to your original payment method within 5–7 business days.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and clear photos of the product.

Need Help?

For any return or refund-related queries, our support team is happy to assist you.

Email: support@glossaygloss.com
Address: C-29, Pandav Nagar, Near Mother Dairy, Delhi – 110092